SaHost Design Terms & Conditions
The following Terms and Conditions of Service apply to all products and services provided by SaHost Design.
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. SaHost Design reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice. The following Terms and Conditions of Service apply to all products and services provided by SaHost Design. All work is carried out by SaHost Design on the understanding that the client has agreed to SaHost Design’s terms and conditions. Copyright is retained by SaHost Design on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled. If a choice of design is presented, only one solution is deemed to be given by SaHost Design as fulfilling. All other designs remain the property of SaHost Design, unless agreed in writing that this arrangement has been changed.
SaHost Design abides by the International Chamber of Commerce (ICC) Code of Advertising and Marketing Communication Practice and shall furnish professional standards of skill, care, diligence and professional judgment in the performance of its obligations under this Agreement.
The Client shall be responsible for any increases in SaHost Design’s costs as a result of any changes to such job parameters or other material made by The Client either directly or indirectly after the date of any quotations given by SaHost Design, and for any increase in costs by way of overtime charges if the time and date for completing a project is brought forward by The Client either directly or indirectly. Quotations are valid for a period of thirty (30 Days) from the date of quotation.
DESIGN CHARGES AND PAYMENT
The total cost includes value added TAX. Charges for design services to be provided by SaHost Design, will be set out in the written estimate that is provided to The Client. At the time of the customer’s signed acceptance of this quotation, indicating acceptance of the Terms & Conditions, a deposit of 50% of the quoted fee will become immediately due. Work on the project will not commence until SaHost Design has received this amount. Should the project be delayed or stand still by The Client without any progress for 30 (Thirty) working days from date of last proof supplied by SaHost Design, a Milestone payment of 15% will be required.
SUPPLY OF DESIGN ELEMENTS AND DATA
A charge may be made to cover any additional work involved where the design elements/data supplied or specified are not clear, legible, or in the prescribed format/specification to produce satisfactory results. Where the material is so supplied or specified, responsibility will not be accepted for imperfect work caused by defects in the supply, format or specification. This includes any incompatibility or defects caused by differing software versions or conflicting operating systems.
All work carried out, whether experimentally or otherwise, at The Client’s request shall be deemed chargeable.
PERFORMANCE, DELIVERY OR COLLECTION
Unless otherwise agreed in writing, all times quoted for performance or delivery or availability for collection are given in good faith but are not guaranteed by SaHost Design. The time for performance or delivery or availability for collection shall in every case be dependent upon prompt receipt of all necessary information, final instructions or approvals from The Client. Alteration by The Client of its requirements may result in delay in performance, delivery and/or availability for collection for which SaHost Design shall bear no liability. SaHost Design shall not be held liable for any delay in print production and late delivery thereof. Any packaging supplied by SaHost Design, unless otherwise expressly agreed, is intended to provide adequate protection throughout normal conditions of transport by the means specified in the agreement or as otherwise agreed. If The Client (or the intended recipient) fails to take delivery on the agreed date or to collect on the agreed collection date, or if no specific delivery or collection date has been agreed, when the goods are ready for dispatch, SaHost Design shall be entitled to store the goods and to charge The Client the reasonable cost of doing so, and to tender its account for such charges to The Client, provided that in no event shall SaHost Design be under any liability in respect of any loss or damage following the dispatch of any goods from the Company’s premises.
COPYRIGHTS AND TRADEMARKS
By supplying text, images and other data to SaHost Design for inclusion in The Client’s business cards, flyers, pamphlets, website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner. Any artwork, images, or text supplied and/or designed by SaHost Design on behalf of the customer, will remain the property of SaHost Design. The customer may request in writing from SaHost Design, the necessary permission to use materials (for which SaHost Design holds the copyright) in forms other than for which it was originally supplied, and SaHost Design may, at its discretion, grant this. Such permission must be obtained in writing before it will allow any of the aforesaid artwork, images, text, or other data to be used. By supplying images, text, or any other data to SaHost Design, the customer grants SaHost Design permission to use this material freely in the pursuit of the design. Should SaHost Design, or the customer supply an image, text, audio clip or any other file for use in a business cards, flyers, pamphlets, website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow SaHost Design to remove and/or replace the file on the site. The customer agrees to fully indemnify and hold SaHost Design free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions. Unless otherwise specified all fonts used in any design material supplied by SaHost Design will remain property of SaHost Design.
SaHost Design will attempt to ensure that only royalty free images are used in custom designs. It is agreed that SaHost Design, employees and directors, will not be held liable for any damages, costs and expenses, including reasonable legal fees, arising out of or related issues, copyright, or trademark infringement resulting from images used upon request of the client or provided by the client.
We prepare and check artwork for reproduction as carefully as possible. However, we do not accept responsibility for any errors caused by The Client or suppliers (for example typesetters, printers etc.) once artwork has been passed for print or production. Artwork or sketch work are kept for 1 month where after it will be removed from our digital storage system to allocate space for new projects.
PROOFING OF FINAL PROJECT
To limit any possible errors in artwork, designs will not go to production until they have been approved by The Client. SaHost Design will not be held responsible for errors if the client misses something in the proof, has reused a printed or digital proof, or if the client, during order placement, has requested the order go to production without proofing.
The Client agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge. The Client also agrees that SaHost Design holds no responsibility for any amendments made by any third party, before or after a design is published.
The Client shall indemnify SaHost Design in respect of all financial liability (including professional costs damages and accounts of profits) arising out of any claims made against SaHost Design alleging infringement of any intellectual property rights if such claim arises from the use of information, inventions, ideas, designs, artwork, copy or other material provided by The Client.
In the event that SaHost Design is required to travel outside of South Africa upon The Client’s request, SaHost Design shall be reimbursed at a “per diem” expense per person traveling.
Any design, copywriting, drawing, idea or code created for the customer by SaHost Design, or any of its contractors, is licensed for use by The Client and may not be modified, in any way or form without the express written consent of SaHost Design. All design work where there is a risk that another party make a claim, should be registered by The Client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. SaHost Design will not be held responsible for any and all damages resulting from such claims. SaHost Design is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The Client agrees not to hold SaHost Design responsible for any such loss or damage. Any claim against SaHost Design shall be limited to the relevant fee(s) paid by the customer.
The Client agrees to SaHost Design’s definition of acceptable means of supplying data. Text is to be supplied to SaHost Design in electronic format as standard text (.txt), MS Word (.doc) on a memory stick, or CD-ROM, or electronically via e-mail/Whatsapp etc. Images must be of a quality suitable for use without any subsequent image processing, and SaHost Design will not be held responsible for any image quality which the client later deems to be unacceptable. SaHost Design cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials. Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.
DESIGN PROJECT DURATION
Any indication given by SaHost Design of a design project’s duration is to be considered by The Client to be an estimation. SaHost Design cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by SaHost Design for the initial payment or by date confirmed in writing by SaHost Design.
DESIGN PROJECT COMPLETION
SaHost Design considers the design project complete upon receipt of The Client review and approval. Other services such as printing, display panel production, film work, website, uploading, publishing etc., either contracted on The Client’s behalf constitute a separate project and can be treated as a separate charge.
An account shall be considered default if it remains unpaid for 15 days from the date of invoice. SaHost Design shall be considered entitled to remove SaHost Design and/or The Client material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, business cards, flyers, pamphlets, hosting, domain registration, search engine submission, design and maintenance, sub-contractors, printers, photographers and libraries. Removal of such materials does not relieve the customer of its obligation to pay the due amount. Client’s whose accounts become default agree to pay SaHost Design reasonable legal expenses and third-party collection agency fees in the enforcement of these Terms and Conditions.
Our Website is intended for the use of adults and individuals 13 years of ages and older. Our Website is not directed to children under the age of 13. Users under the age of 13 must have the permission and/or assistance of an adult while using or visiting our Website.
The Client agrees to allow SaHost Design to place a small credit on printed material exhibition displays, advertisements and/or a link to SaHost Design’s own website. This will usually be in the form of a small logo or line of text placed on the page. The Client also agrees to allow SaHost Design to place designs on SaHost Design’s own website and social media for demonstration purposes and to use any designs in its own publicity. This includes cancelled projects, and projects not been finalised within 1-month.
CONFIDENTIALITY AND EXCLUSIVITY
It is SaHost Design’s duty not to disclose any confidential information of The Client during or after SaHost Design’s appointment without The Client’s permission. However, this does not apply to the information already in the public domain or which subsequently comes into the public domain. The Client acknowledges that it is SaHost Design’s right to use any general marketing and advertising intelligence, which SaHost Design has gained during this appointment. The Client views any breach by SaHost Design of its confidential business information as serious and reserves the right to enforce the confidentiality of such information by any legal means available to it, including but not limited to, injunctive relief.
RIGHTS OF REFUSAL
SaHost Design will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. SaHost Design also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that SaHost Design does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow SaHost Design to remove the contravention without hindrance, or penalty. SaHost Design is to be held in no way responsible for any such data being included.
A termination notice can also be served at any time before the end of the term of this contract by either party sending the other a written notice. The termination period shall be no less than a thirty (30) day calendar month. The Client agrees to settle SaHost Design’s dues from the last date of the notice period. Any cancellation must be in writing and must be sent or delivered to SaHost Design and shall be deemed effective only as at the date received by SaHost Design. These include a recalculation of the fees based on the new delivery period and the delivered scope of work. All ideas, designs, concepts, original compositions, finished advertisements, electronic commercials and all other works and material prepared or acquired by SaHost Design will be assigned and given to The Client after termination of contract and settlement of all payments to SaHost Design due for services actually performed, and subject to the terms of any license or permission pursuant to which SaHost Design may have obtained the use of such material and to such material being in the public domain.
SOUTH AFRICAN LAW
This Contract and any other matters concerning the relationship between SaHost Design and The Client shall be governed by and construed in accordance with the Law of South Africa.
Any dispute that might arise between the Parties shall be finally settled by the competent courts in South Africa.
SaHost Design makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. SaHost Design will not be held responsible for any and all damages resulting from products and/or services it supplies. SaHost Design is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold SaHost Design responsible for any such loss or damage. Any claim against SaHost Design shall be limited to the relevant fee(s) paid by The Client.
SaHost Design will not knowingly perform any actions to contravene these and the client also agrees to be so bound. SaHost Design and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. SaHost Design recommends that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.